Return Policy

At Vuori Clothing, we want you to be completely satisfied with your purchase. If for any reason you’re not happy with your order, we offer a straightforward return and exchange process to ensure your shopping experience is as smooth as possible.

1. Return Eligibility

You can return most items within 30 days of receiving your order. To be eligible for a return, the item must meet the following conditions:

• It must be unused and in its original condition
• The product must have all tags and labels attached
• The item must be in its original packaging (if applicable)
• Proof of purchase (order number or receipt) is required

Note: Some items may be excluded from returns, such as final sale, customized, or personalized products. These items will be clearly marked on the product page.

2. How to Initiate a Return

To start the return process, please follow these steps:

1. Contact Us: Reach out to our customer service team at support@vuoricolthing.my or call us at +1 (346) 842-9590 within 30 days of receiving your order. Please provide your order number, the item(s) you wish to return, and the reason for the return.
2. Return Authorization: Once we receive your request, we will send you a Return Authorization (RA) number along with instructions for returning the item.
3. Return Shipping: Please package the item securely and ship it back to us at the address provided with your RA number. The customer is responsible for the return shipping costs unless the item is defective or was shipped incorrectly. Vuori Clothing
   32 Stephenville Blvd,
   Red Bank, NJ 07701

3. Refunds and Processing

Once we receive your returned item, we will inspect it to ensure it meets the return requirements. If everything is in order, we will process your refund within 5-7 business days. The refund will be credited back to your original payment method.

• Shipping costs are non-refundable, except in cases of defective or incorrect items.
• If you used a discount or promotional code, the refund will be adjusted accordingly.

4. Exchanges

If you would like to exchange an item for a different size, color, or style, please contact our customer service team to initiate the exchange process. If the new item costs more, we will charge the difference. If it costs less, we will issue a refund for the difference.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact us within 7 days of receiving the item. We will provide a full refund or replacement at no additional cost to you. We may ask for photos of the damage to help us resolve the issue quickly.

6. Final Sale Items

Please note that certain items are marked as final sale and cannot be returned or exchanged. These items will be clearly indicated on the product page.

7. International Returns

Currently, we only accept returns for domestic orders within the United States. International returns are not accepted at this time.

8. Contact Us

If you have any questions or need assistance with your return, feel free to contact us:

• Email: support@vuoricolthing.my
• Phone: +1 (346) 842-9590
• Address: 32 Stephenville Blvd, Red Bank, NJ 07701

We are committed to providing you with excellent service and ensuring a smooth and hassle-free return experience.